Returns and product support..

Contact us before sending goods

Raise a support enquiry with your order reference, product name, manufacturer part number, quantity affected and a description of the issue. Do not send goods to the registered office or another address until the return destination and instructions have been confirmed.

Information that helps

• Order or invoice reference
• Manufacturer part number and serial number, where available
• When the issue was first observed
• System specifications and relevant troubleshooting
• Photographs of damage, packaging or visible defects
• Whether the item has been installed, opened or used

Incorrect, incomplete or damaged deliveries

Keep the goods, packaging, labels and delivery information available while the issue is reviewed. Report the discrepancy as soon as reasonably possible. Instructions for resolving it will be confirmed for your order.

Warranty coverage

Manufacturer and supplier warranty arrangements vary by product, packaging, territory and supply channel. The applicable coverage and claim route should be confirmed before purchase and checked against your order documentation. A catalogue listing does not promise a particular warranty period.

Change-of-requirement requests

If you ordered the wrong specification or your requirement has changed, contact us before returning anything. Whether a return can be accepted, and any applicable conditions or charges, will depend on the goods, the circumstances and the agreed terms. Nothing on this page excludes rights that cannot lawfully be excluded.

Protecting components in transit

Follow the return instructions provided. Electronic components may require anti-static protection, appropriate internal packaging and protection against movement. Remove personal data from storage devices before an authorised return wherever it is possible to do so safely.