Your information, explained..
This notice explains how Wholesale Trade Solutions Ltd uses personal information when you browse this website, build an enquiry list or contact us about a business requirement.
Who is responsible
WHOLESALE TRADE SOLUTIONS LTD is responsible for the personal information described in this notice. Company number: 13698750. Registered office: 60 Mill Mead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom. You can use the website contact form or write to the registered office with a privacy enquiry.
Information you provide
When you submit a form, we collect the contact and business details you enter, your message, the product identifiers and quantities in your enquiry, and the time and reference of the submission. A telephone number is optional unless needed for a particular request. Please do not send payment card details, passwords or sensitive personal information in an enquiry.
Why we use it
We use this information to respond to your request, prepare and discuss quotations, manage any resulting business relationship and protect the website against misuse. For business enquiries, our basis is our legitimate interest in communicating with business contacts and handling relevant purchasing requests. Where you personally ask us to take steps towards a contract, or enter one, contract may also apply. We use information to meet legal obligations where required.
Website operation and your enquiry list
The website stores your selected product identifiers and quantities on your own device so that your enquiry list can remain available while you browse and when you return. This list is sent to us only when you submit an enquiry. You can empty the list in the website or clear it through your browser's site-data settings. The site does not use advertising cookies or audience analytics. The hosting provider may process technical request information, including IP addresses and server logs, to deliver and protect the service. Short-lived security records help limit abusive form submissions.
Who receives information
The information is held on our website hosting systems and may be handled by hosting, email and other service providers where necessary to operate the website or manage your enquiry. Where an enquiry leads to an order, the relevant details may need to be provided to fulfilment or delivery providers and professional advisers. We do not sell enquiry details or add you to marketing lists merely because you contact us. If a service provider processes information outside the UK, appropriate transfer safeguards must apply.
How long information is kept
We keep enquiry information for as long as it is needed to respond to the request, manage any resulting business relationship or address related issues. Records that are no longer needed should be deleted or anonymised. Information forming part of a transaction, accounting record or legal matter may need to be retained for the applicable legal or business purpose. You can ask about the information held for your enquiry using its reference.
Your choices and rights
Depending on the circumstances, you may have rights to access your information, correct inaccuracies, request deletion, restrict use, object to processing or receive certain information in a portable form. If we rely on consent for a separate activity, you can withdraw it. Contact us through the form or registered office to make a request; include enough information to identify the enquiry. We may need to confirm your identity before releasing information.
Concerns and complaints
Please contact us if you have a question about the use of your information. You can also raise a concern with the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.
Changes to this notice
This notice is updated when the website or its processing changes. Last updated: 5 November 2026.